All sales are final. We do not accept returns for refunds or exchanges. Please understand this helps us maintain a clean facility. If you have any issues with a product, please reach out to us at info@dermathereal.com.

LOST OR STOLEN PACKAGES: DermaThereal is not responsible for lost or stolen packages. Tracking numbers are provided to confirm delivery address entered for an order. DermaThereal is not responsible if customer submits order with incorrect shipping address. Upon request, DermaThereal will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.